Terms of Service

Effective date: 16 September 2026 Version: 1.1a

Summary

1. Who we are and what this document is

1.1. These Terms of Service (the "Terms") govern the relationship between contenteam OÜ, a copywriting agency with reg. No. 16044560, having the registration address at: Estonia, Harju maakond, Tallinn, Kesklinna linnaosa, Ahtri tn 12, 10151 (the "Provider," "we," "us"), and any person (the "User") who accesses or uses the iGamingTextLab platform (the "Platform").

1.2. The Platform is a content production service for projects in iGaming, betting, crypto, fintech, SaaS, and IT. The Platform is an online interface through which a User may commission written content. The Provider undertakes to produce that content using its own personnel, AI tools, proofreaders, and editors, and to deliver the finished text to the User for acceptance. The Provider works in more than 70 languages.

1.3. By creating an account or using the Platform, the User confirms that they have read and understood these Terms and agree to be bound by them. If the User does not agree, the User must not use the Platform.

1.4. These Terms are published in English on the Platform website. The English version is the controlling version. If we provide a translation, the English version prevails in case of conflict.

1.5. These Terms are drafted and must be interpreted as a mixed contract combining (i) a limited right to access and use the Platform interface and (ii) an obligation on the part of the Provider to produce and deliver content. The Provider is not a licensor of software in the sense of a pure software licence agreement, and nothing in these Terms shall be construed as creating a licence to the Platform's source code, object code, or underlying technology.

2. The service

2.1. The Platform allows the User to create tasks, pay for them from an internal balance, monitor their progress, communicate with the Provider, and accept the finished text or return it for revision.

2.2. One task = one text. Each task is independent. Each task has its own price, its own deadline, and its own acceptance. Creating a task does not create an obligation on the Provider to produce any other text.

2.3. Working modes. The User selects a working mode for each task:

1. Human-assisted AI — generation of the text using AI tools, followed by review by a live editor.
2. Human-assisted AI + proofreader — the same process as (1), plus a separate proofreader who is a native speaker of the target language and is responsible for language quality.
3. Fully manual — the text is written by a human author from scratch.

2.4. Every text undergoes an editorial check before it is presented to the User for acceptance.

2.5. Operational rules. Detailed operational rules — including task statuses, the full price list and calculation examples, deadline tables, revision procedure, top-up process, dashboard structure, communication channels, editorial policies, and API documentation — are set out in the "Help" section of the User's dashboard. Those rules form an integral part of these Terms. In the event of a conflict between the Help section and these Terms, these Terms prevail.

2.6. The Provider may update the operational rules from time to time. Material changes will be notified in accordance with Section 15.

3. Account and registration

3.1. To use the Platform, the User must create an account and provide accurate, current, and complete information. The User must be at least 18 years old, or the age of majority in the User's jurisdiction, whichever is higher.

3.2. The User is responsible for maintaining the confidentiality of their account credentials and for all activity that occurs under the User's account. The User must notify us promptly of any unauthorised use.

3.3. The User must not share their account access with any third party. We may suspend or terminate the User's account if we have reasonable grounds to believe that access has been shared.

4. Price and deadlines

4.1. To create a task, the User must specify at least the volume (in words) and the target language. These two fields determine the price.

4.2. How the price is calculated:

1. Human-assisted AI and Human-assisted AI + proofreader modes: base price of the article for the selected niche, multiplied by the language markup, plus overage for each started 1,000 words above the base volume, plus the proofreading fee (if the proofreader mode is selected), plus the persona fee (if a persona is selected). The base volume is included in the base price. Each started 1,000 words above the base is charged at a separate rate.
2. Fully manual mode: language rate per 1,000 words, multiplied by the volume. The base article price, the overage, and the language markup do not apply, because the language rate already reflects the language.

4.3. The exact amount is shown in the task form before the User submits it, via the "view calculation" link next to the price. Current rates, base volumes, language markups, and overage rates are set out in the Help section and may be updated from time to time. Changes to rates do not affect tasks already created.

4.4. All prices are exclusive of VAT unless otherwise required by applicable law.

4.5. Deadlines. Deadlines are set automatically according to the selected mode and run from the moment the task is submitted. Current deadlines are set out in the Help section. Uniqueness and AI-detection checks are performed after writing and may extend the deadline. The Provider may adjust the deadline for objective reasons, including where the brief is incomplete or the User provides additional materials after submission.

5. Reservation of funds, acceptance, and revisions

5.1. When the User creates a task, the corresponding amount is reserved from the User's balance. The funds are not charged at this stage.

5.2. The reserved amount is charged only when the User accepts the finished text.

5.3. If the User sends the task back for revision, the reserved amount remains in reserve until final acceptance.

5.4. Acceptance. When the task reaches the status "On your review," the text is ready and may be read in full in the task card. The User has two options:

1. Accept. The reserved amount is charged and the task is closed.
2. Request revision. A reason is mandatory and is sent as a comment into the task, where the editor sees it.

5.5. Revision limit and scope. The User may request no more than three revisions per task. Revisions are made in accordance with the brief the User submitted (not to new requirements). The Provider brings the text back to the terms of reference with which the task went into production. A requirement that was not in the brief is new work and is charged separately.

5.6. Auto-acceptance per task. The User may switch on auto-acceptance in the task settings. If auto-acceptance is on, the text is accepted automatically without the User's review. Auto-acceptance is intended for streams of similar pages and for API integrations where no human acceptance is available. The Provider recommends against auto-acceptance for important materials, because revision after acceptance is not free.

5.7. Auto-acceptance by lapse of time. If the User does not accept the text and does not request revision within 5 days of the moment the text was presented to the User, the task is deemed accepted and the reserved amount is charged. The 5-day period restarts after each revision. If the User is unable to review the text in time, the User may write to the User's project manager, who will extend the period.

5.8. Cancellation. The User cannot delete a task from the dashboard once it has been created, because an author may already have started work on it. If the User changes their mind, they should write to their project manager. Refunds are handled manually by the Provider.

6. Obligations

6.1. The User agrees to:

1. use the Platform in compliance with all applicable laws of the European Union and the Republic of Estonia;
2. not attempt to gain unauthorised access to the Platform, its systems, or the accounts of other users;
3. not interfere with the proper functioning of the Platform, including by introducing viruses, automated scraping tools, or denial-of-service mechanisms;
4. not commission content that is unlawful, defamatory, fraudulent, or infringes the intellectual property rights of any third party;
5. not resell, sublicense, or otherwise make the Platform available to any third party without our prior written consent.

6.2. Regulated industries. The Platform produces content for iGaming, betting, crypto, fintech, SaaS, and IT projects. These are regulated industries in many jurisdictions. The User is solely responsible for:

1. ensuring that the content the User commissions complies with the laws and regulations of every jurisdiction in which the User publishes it, including rules on gambling and betting advertising, crypto promotion, financial marketing, and consumer protection;
2. obtaining any licences, permits, or authorisations required for the User's activity;
3. complying with age-gating, responsible-gambling, and disclosure requirements applicable to the User's content;
4. verifying that the content does not constitute unlawful advertising or an unlawful financial promotion in the relevant jurisdiction.

6.3. Users are responsible for the accuracy and lawfulness of the instructions and materials they provide to us. The Provider is not obliged to verify the legality of the User's instructions, but may refuse to perform a task if it has reasonable grounds to believe that the instructions are unlawful or that the content would breach applicable advertising rules.

7. Intellectual property

7.1. The User's content. The User retains all rights, title, and interest in and to the text produced for their tasks. The Provider does not claim ownership of the results produced for the User.

7.2. Our platform. We retain all rights, title, and interest in the Platform, including its interface, design, functionality, documentation, and underlying technology. These Terms do not grant the User any rights in the Platform other than the right to use it in accordance with Section 2.

7.3. Feedback. If the User provides us with feedback, suggestions, or ideas regarding the Platform, the User grants us a non-exclusive, royalty-free, perpetual licence to use that feedback for the purpose of improving the Platform, without any obligation to compensate the User.

7.4. Aggregated data. We may use aggregated, de-identified data derived from the User's use of the Platform for statistical and analytical purposes, including to improve the service. Such data will not identify the User or their content.

8. Confidentiality and protection of the User's secrets

8.1. We treat the User's confidential information as a trade secret. For the purposes of these Terms, "Confidential Information" means any non-public information the User provides to us through the Platform, including business plans, marketing strategies, customer lists, pricing information, briefs, editorial policies, and any content the User uploads for the purpose of a task.

8.2. We implement the following technical and organisational measures to protect the User's Confidential Information:

1. Encryption of data in transit (TLS 1.2 or higher) and at rest;
2. Access controls on a strict need-to-know basis, with role-based permissions;
3. Regular security audits and monitoring of access to production systems;
4. Confidentiality training for all personnel who have access to User data;
5. Incident response procedures for detecting, containing, and notifying data breaches.

8.3. We will not disclose the User's Confidential Information to any third party, except:

1. where the User has given prior written consent;
2. where disclosure is required by law, regulation, court order, or a competent supervisory authority, in which case we will notify the User promptly unless we are prohibited by law from doing so;
3. where disclosure is necessary to protect the rights or safety of any person.

8.4. Our obligations under this Section survive for three (3) years after the termination of the User's use of the Platform. Obligations that by their nature extend beyond that period (for example, obligations relating to trade secrets under applicable law) survive for as long as the information retains its confidential character.

8.5. Data breach notification. If we become aware of a personal data breach affecting the User's data, we will notify the User without undue delay and in any event within 72 hours of becoming aware of the breach, in accordance with Article 33 GDPR.

9. Personal data and GDPR

9.1. We process personal data in accordance with Regulation (EU) 2016/679 (GDPR) and the Estonian Personal Data Protection Act.

9.2. In relation to personal data that the User uploads to the Platform for the purpose of a task, the User acts as the controller and we act as the processor. We process such data solely on the User's documented instructions, in accordance with Article 28 GDPR.

9.3. In relation to personal data that the User provides to us for the purpose of registering and maintaining their account, we act as the controller. We process that data for the purposes of performing the contract, complying with our legal obligations, and protecting our legitimate interests, as described in our Privacy Policy.

9.4. We engage sub-processors for certain technical functions, including hosting and AI processing. A current list of sub-processors is available in the Data Processing Agreement, which forms part of these Terms. We will notify the User of any intended changes to that list, and they may object to such changes in accordance with the DPA.

9.5. Our Privacy Policy and the DPA are incorporated into these Terms by reference.

10. Artificial intelligence

10.1. The Platform uses AI tools in the Human-assisted AI and Human-assisted AI + proofreader modes. The Fully manual mode does not use AI generation.

10.2. Third-party AI providers. The Platform uses commercial AI models operated by third parties ("AI providers"). The set of AI providers is not fixed: the Provider may add or discontinue them at any time, and their own terms differ from one another and change over time.

10.2.1. What the Provider does. The Provider does not train, fine-tune, or otherwise develop any AI model on the User's data; does not use that data for any purpose other than performing the User's task; and does not knowingly transfer it to anyone for training, model development, evaluation, or any similar use. Where an AI provider offers a setting or a mode that excludes submitted data from training or shortens its retention, the Provider makes reasonable efforts to use it.

10.2.2. What the Provider cannot promise. What happens to data inside an AI provider's own systems is outside the Provider's control and cannot be verified by it. The Provider therefore gives no warranty as to the purposes for which an AI provider may process the data, to whom or where it may transfer it, how long it may retain it, whether and how it marks or labels the output, or whether it uses the data for its own model development. The Provider undertakes to use reasonable efforts to prevent such use, but does not guarantee the outcome and, to the maximum extent permitted by applicable law, is not liable for processing carried out by an AI provider within its own systems.

10.2.3. The User who does not wish their materials to be transmitted to third-party AI providers must select the Fully manual mode, which does not use AI generation.

10.3. Human review and editorial responsibility. The Provider performs an editorial check on every text. This check is a service-quality measure and does not constitute the assumption of editorial responsibility within the meaning of Article 50(4) of the EU AI Act. The User is the person who decides whether to publish the text, and the User is responsible for its publication.

10.4. The User's responsibility. AI-generated output may be inaccurate, incomplete, or unsuitable for the User's purposes. The User is responsible for reviewing and verifying any content before using it. The User must not represent AI-generated content as human-generated where such representation would be misleading or unlawful, and the User must comply with all applicable disclosure requirements in the jurisdictions where the User publishes.

10.5. The Provider does not make any decision about the User based solely on automated processing that produces legal effects or similarly significantly affects the User. If any such decision-making were to be introduced, we would inform the User in advance and provide them with the opportunity to request human intervention, in accordance with Article 22 GDPR.

11. Money and top-up

11.1. The User's dashboard shows three amounts: total balance (all funds on their account), reserved (funds allocated to tasks in progress), and available (total balance minus reserved). The available amount determines whether the User's next task goes into production immediately or waits for payment.

11.2. Top-up. Top-up is made from the "Balance" section. The amount must be in whole US dollars, with a minimum of $20. The network fee is paid by the sender. The exact amount requested is credited to the account. The invoice is valid for one hour. If the User does not complete the payment in time, the unpaid invoice remains on the page; the User should continue with it rather than creating a new one.

11.3. All operations — top-ups, reservations, charges — are recorded on the "Balance" page and can be exported in CSV or XLS format.

12. Editorial policies

12.1. The Platform allows the User to create editorial policies — permanent requirements applicable to all of their texts, including tone of voice, form of address, terminology, prohibited wording, and formatting. An editorial policy is not a brief. A brief describes one article; an editorial policy describes what is common to the whole project.

12.2. Once created, an editorial policy is selected in the task and is passed both to the generation stage (in AI-assisted modes) and to the editor and proofreader as a binding instruction.

12.3. Requirements that recur from task to task should be placed in an editorial policy rather than copied into each brief. The Provider is not obliged to treat a requirement that appears only in a brief as a permanent requirement.

13. API

13.1. The Platform provides a REST API for creating tasks, reading task status, retrieving finished text, and receiving webhooks on readiness. API keys and reference documentation are available in the Help section.

13.2. Acceptance, payment, and top-up remain in the dashboard and are not available through the API.

13.3. The User is responsible for the security of their API keys and for all actions performed with them. The User must notify us promptly if they suspect that a key has been compromised.

14. Limitation of liability

14.1. The service is provided on an "as is" and "as available" basis. We do not warrant uninterrupted or error-free operation. We do not warrant that any text produced will meet the User's expectations, be free of errors, or be suitable for any particular purpose beyond the acceptance criteria the User specified in the task.

14.2. To the maximum extent permitted by applicable law, our aggregate liability arising out of or relating to these Terms is limited to the total amount the User paid for the service during the six (6) months preceding the event giving rise to the claim.

14.3. We are not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or goodwill.

14.4. The limitations in this Section do not apply in cases of intentional misconduct, gross negligence, or where such limitations are prohibited by mandatory law, including mandatory consumer protection law.

14.5. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

15. Changes to these Terms

15.1. We may amend these Terms from time to time. We will notify the User of any amendment at least 30 days before the amended Terms take effect, by email to the address associated with their account and/or through a prominent notice in the Platform interface.

15.2. Significant changes — including changes to pricing, acceptance procedures, liability, or the governing law — require the User's explicit consent. We will present such changes to the User in a manner that allows the User to accept or reject them before they take effect. If the User does not agree, they may terminate their use of the Platform before the changes take effect.

15.3. Continued use of the Platform after the effective date of an amendment constitutes acceptance of that amendment, except where explicit consent is required under Section 15.2.

15.4. We will make available a concise and easily accessible summary of these Terms in a machine-readable format, and will inform the User of any significant change made to these Terms, in accordance with Article 14 of Regulation (EU) 2022/2065 (the Digital Services Act).

16. Suspension and termination

16.1. The User's right to terminate. The User may terminate their use of the Platform at any time by deleting their account through the Platform interface, or by giving us written notice. Termination does not affect tasks that the User has already accepted or that are in progress at the time of termination, unless the User and the Provider agree otherwise.

16.2. Our right to suspend or terminate. We may suspend or terminate the User's access if they materially breach these Terms. Where the breach is capable of remedy, we will give the User notice and a reasonable opportunity to remedy it, unless the breach is serious or repeated. We may suspend access immediately where necessary to protect the Platform, other users, or third parties from harm.

16.3. Effect of termination. Upon termination, the User's right to access the Platform ceases. Sections that by their nature should survive termination — including Sections 7, 8, 9, 10, 14, and 17 — survive.

16.4. Data portability. Upon request, and in any event within 30 days of the User's termination request, we will provide the User with a copy of the User's data in a structured, commonly used, and machine-readable format. We will not charge the User for the transfer of their data, in accordance with Regulation (EU) 2023/2854 (the EU Data Act).

17. Governing law and jurisdiction

17.1. These Terms are governed by the law of the Republic of Estonia.

17.2. Any dispute arising out of or in connection with these Terms shall be submitted to the Harju County Court (Harju Maakohus) in Estonia.

18. Miscellaneous

18.1. Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force and effect.

18.2. Entire agreement. These Terms, together with the Privacy Policy, the DPA, the Cookie Policy, and the operational rules in the Help section, constitute the entire agreement between the User and the Provider regarding the Platform and supersede any prior agreements or understandings.

18.3. Assignment. The User may not assign or transfer their rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations to an affiliate or to a successor in connection with a merger, acquisition, or sale of substantially all of our assets, provided that the assignee assumes our obligations under these Terms.

18.4. No waiver. Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or of any other provision.

18.5. Language. These Terms are drafted in English. If we provide a translation, the English version prevails in case of conflict.

18.6. Contact. Questions about these Terms should be directed to legal@contenteam.com.